Guaranteeing Your Work: Providing a Warranty
In most states, you, as the contractor, are required to provide a one-year parts and labor warranty on your work. Michael answers a few questions about the details.
Educating on Quality
Home and building owners need to know that hiring the least expensive contractor often means compromising on quality.
Handling Customer Complaints
No matter how careful you are, you, your crew, or one of your subcontractors will upset a client. How you handle customer complaints says a lot about your business and your character.
Price Proposal Deadlines
All price proposals need a deadline because you never know when material and labor costs will increase rapidly.
Clients Working on Their Job
Should you let a client work on the job they’ve hired you and your company to build?
Making a Positive First Impression
Building trust always starts when you are first contacted by a potential client. Michael discusses how to do it right, and how to do it wrong.
Owners Supplying Their Own Materials
Should you let a client furnish their own materials?
Client Outrage
Real or fake outrage can be a client’s attempt to elicit an emotional response from you to get what they want. It often puts you in the position of questioning yourself and your company, not dealing with the subject at hand.
How Much Should a Contractor Charge?
Many of our website visitors aren’t contractors, they’re clients looking for help with a Cost Plus project gone wrong, or wondering if their contractor is overcharging.
Hire Your Own Subs
From time to time, you will go out to see a potential client about doing work for them and they’ll ask if they can choose their own subs for their job.
Close Out Package
As you’re walking out the door on a finished project, you want your clients to remember you as the company that went the extra step for them.
Be Fair to your Customers – and Yourself
I talked with a young guy the other day who called about our coaching service. His company was upside down and I could tell he was hurting.
Customer Furnished Materials
A recent note said, "The client wants to furnish all the materials. They are going to give me the money to go buy the materials, should I add my markup on the materials?"